Who we are

Our website address is: https://roofreplacementdirect.com/.

Roof Replacement Direct (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://roofreplacementdirect.com/) and use our services.

If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us when you:

  • Submit a contact form
  • Request a quote or service
  • Call, email, or message us
  • Opt in to receive SMS communications
  • Interact with our website

Personal Information We May Collect:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Property/service address
  • Project details
  • Communication preferences

Automatically Collected Information:

When you visit our website, we may automatically collect certain information, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Date and time of visit
  • Referring URL

We may use cookies or similar tracking technologies to enhance your experience.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide roofing and related services
  • Respond to inquiries
  • Schedule appointments
  • Send estimates and invoices
  • Communicate service updates
  • Improve our website and services
  • Comply with legal obligations

3. SMS COMMUNICATIONS & CONSENT

If you provide your phone number and opt in to receive SMS messages:

Types of SMS Messages

You may receive:

  • Appointment reminders
  • Service updates
  • Project notifications
  • Customer support responses
  • Promotional or marketing messages (only if separately opted in)

Consent Requirements

  • Providing your phone number alone does not constitute consent.
  • SMS consent is collected through clear, affirmative opt-in mechanisms.
  • Marketing SMS consent is separate from transactional SMS consent.
  • Marketing consent is optional and not required to submit any form.
  • Transactional SMS consent is also not required to submit any form.

Opt-Out

You may opt out at any time by replying:

  • STOP to unsubscribe
  • HELP for assistance

Message frequency may vary.
Message and data rates may apply.

SMS Data Sharing

We do not sell, rent, or share your phone number or SMS consent with third parties for marketing purposes.

We may share SMS-related data only with service providers who assist us in delivering SMS communications (such as messaging platforms), and only for the purpose of operating our messaging services.

4. DISCLOSURE OF YOUR INFORMATION

We may share your information with:

  • Service providers and subcontractors performing work on our behalf
  • SMS delivery providers
  • Payment processors
  • Legal authorities when required by law
  • Professional advisors (legal, accounting, etc.)

We do not sell personal information.

5. DATA RETENTION

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

6. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no electronic transmission or storage system can be guaranteed 100% secure.

7. YOUR PRIVACY RIGHTS

Depending on your state of residence (including Texas and other applicable jurisdictions), you may have rights including:

  • Access to personal information
  • Correction of inaccurate information
  • Request deletion of personal information
  • Withdraw consent to communications
  • Request information about how your data is used

To exercise these rights, contact us using the information below.

8. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of our website and services constitutes acceptance of the updated policy.

11. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Roof Replacement Direct

18340 Ventura Boulevard, Suite 213, Tarzana California, 91356
Phone: 310-963-4052